Interpretation and Definitions


The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.


For the purposes of this Return and Refund Policy:

Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Sanad Rewards, Cairo.

Goods refer to the items offered for sale on the Service.

Orders mean a request by You to purchase Goods from Us.

Service refers to the Website.

Website refers to Sanad Rewards, accessible from

You mean the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 14 days without giving any reason for doing so.

The deadline for canceling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

To exercise Your right of cancellation, you must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

By email:

By visiting this page on our website:

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

For the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly, or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Only regular-priced Goods may be refunded. Unfortunately, goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods to the following address:

Online only

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.


If the Goods were marked as a gift when purchased and then shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to You later, we will send the refund to the gift giver.

Contact Us

If you have any questions about this Privacy Policy, you can contact us:

By email:

By visiting this page on our website:


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This website and its content are owned by Sanad Rewards. Any reproduction, modification, distribution, or display of this website or its content without prior written permission from Sanad is prohibited. If you have any questions or concerns about our website or its content, please contact us at

Use of Names
You acknowledge that SANAD trade name, trademark, logo, copyright, patent, or any other proprietary rights, or any variations thereof, are the valuable property of SANAD and that you may not use or exploit such rights, or any derivative or variation thereof, by any means without the express prior written consent of SANAD.

The violation of the foregoing shall cause SANAD irreparable damage and shall be deemed to constitute a violation of the intellectual property rights of SANAD, entitling the latter, in addition to any other remedy to which SANAD is entitled at law or in equity, to an injunction, specific performance, and/or seek equitable relief against such an act before a court of competent authority.

Limitation of Liability

To the fullest extent permitted by law, SANAD shall not be liable for any direct, indirect, incidental, consequential, or exemplary losses or damages, including but without limitation, loss of money, profits, goodwill, reputation, or data attributable to your use and access of our services, even if SANAD have been apprised of the possibility of such damages.

SANAD’s aggregate liability with respect to, arising from, or in connection with the services provided or omitted to be provided, whether in contract, tort, or otherwise, is limited to, and shall not exceed, the purchase price, fees, and charges paid to SANAD by you, noting that each transaction shall be treated independently and separately from any other transactions.